COVID Appointment Protocol...

Family Vision Care of Ponca City has been actively preparing our office, physicians, and employees to prevent transmission of COVID-19 to themselves, other patients, and visitors.  We are following recommendations of the CDC, WHO, state and local health departments.  We want to share our plan to maintain minimum person-to-person contact once we return to general patient care.
 
If you have an upcoming appointment at Family Vision Care of Ponca City, please carefully read the steps below and follow our directions when you arrive.  Our team will all be wearing masks and we ask that if you have access you bring one with you to wear during your visit.  There is no need to wear gloves, we have soap, water, and hand sanitizer for you to use.

• When you have arrived in our parking lot, call us at 580-762-5700 to let us know you are here for your appointment.  Our front desk team will get you checked in from the safety of your vehicle.  You will be asked general health questions to rule out the presence of COVID-19 symptoms.  
• We ask that you text photos of both sides of your insurance card to 580-762-5700.
• You will then be transferred (via phone) to our tech who will ask questions to obtain your medical history and update your records, again all from the safety of your vehicle.
• The tech will ask for a description of your vehicle and they will come to the front door to wave you in when they are ready for you to enter the practice for your appointment.
• We are currently permitting only one caregiver to accompany patients to our office.  We are also requesting anyone that is comfortable to come alone.
• Your temperature will be checked at the door according to CDC suggestions to check for COVID-19 symptoms.
• The tech will then escort you directly to either a sanitized testing room or a sanitized exam room, whichever is applicable for your appointment.  Any necessary paperwork will be given to you to complete once you are in a room to minimize the number of people in the lobby.
• Rest assured that every surface you come into contact with has been sanitized prior to the arrival of every patient entering our practice, and it will be cleaned again as you exit each area.  The team will be frequently washing their hands between interactions as per our usual protocol, and you will see hand sanitizer throughout the practice for your use.
• If you are wanting to purchase glasses, there is a similar protocol in place to ensure a safe interaction with cleaning of frames and minimal contact with our optical team. Please follow their direction if eyewear is needed.

If you have any questions or concerns, please do not hesitate to call us.  We are currently working an abbreviated schedule with limited staff and are in the practice from 9am-3pm Monday-Friday.
 
Thank you for your patience and cooperation,


The Staff & Doctors of Family Vision Care of Ponca City